On the Road with Texas Mutual Recruiting

By Stephanie Schumacher, Recruiting Consultant

By Stephanie Schumacher, Recruiting Consultant

Recent visits to the University of Texas and Texas State Technical College wrapped up a busy first season of college recruiting. I’ve packed everything away until this fall, when our recruiting efforts will continue. The overall result? New relationships, building our brand at universities and a pipeline of talent that will serve Texas Mutual for years to come.   Now, we’ve set our sights on filling a new class of underwriter trainees that will start June 2.

Recruiting for a new class of underwriters made me curious about underwriting. I got a chance to find out more from underwriter and Baylor grad Scott Bonds in our Dallas office.   So Scott, what does a day in your life look like?

Scott says:

I’d say for an underwriter in Texas, my day is pretty darn good.

6:15 a.m. – 6:50 a.m. Wake up, shower, grab a quick glass of orange juice and head to a local networking meeting.

7 a.m. – 8:30 a.m. Network with a group of business people from all industries (Baylor Business Network of Dallas) and listen to an interesting presentation given by a Baylor Alum. I talk with a few alumni and meet a few who are agents in Dallas. They know about Texas Mutual, and I tell them the latest news on our success and which industries I see growing in my book of business. They like the update and talk about the upcoming football season.

8:30 a.m. – 9 a.m. Travel into work and fight traffic. I dream about the day road construction will be finished and anticipate how much better the drive will be.

9 a.m. – 11 a.m. Pull up my email and queue to see what the day has in store. I have two voicemails from agents. The first is a question on how to classify a risk.   The second wants to discuss pricing on a new business account we quoted last week. His presentation to the client is Friday, so he needs a quick response.

I return the phone calls and respond to a few emails. The agent who wanted to discuss the submission thinks his account deserves better pricing. I ask about the safety procedures the account has in place and what the insured has done to prevent a few larger losses from happening again. He says he will find out and get back to me later in the day.

I process a few endorsements and review renewal accounts. I’m able to release them fairly quickly. Now it’s time to head to lunch.

11 a.m. – noon Grab lunch with a co-worker down the street at a local Italian restaurant. We talk about a few of the accounts we are working on and how the Dallas sports teams are doing.

Noon – 2:30 p.m. I get back to my desk. I have a voicemail from the agent who needs additional pricing. He has the answers I need. I review how the losses will develop in our pricing tool and document why I’m able to reduce the pricing. He is excited and thinks we will get the business.

I review a more complex account and discuss some of the exposures with my supervisor. We agree that we need a slight increase due to the losses being higher than expected.

I send a few emails, process three more endorsements and pack up for my agency visit later at 3 p.m.

2:30 p.m. – 3 p.m. Our marketing representative and I drive over to meet with one of my agents. Their office is actually near my house, so I take my own car to head home afterward.

3 p.m. – 4:30 p.m. Our marketing representative and I meet with the agency owners to discuss accounts and check their outlook for the year. The agency projects they will grow approximately 10 percent with us in the coming year.

We finish up our meeting around 3:45 p.m., and I walk around the office talking with some of the account managers and producers. I visit with an account manager and learn about her commute. Then, I speak with a few producers who are Baylor alumni about my meeting that morning and talk football. The owner of the agency drops by and gives us a hard time about it, as he went to a different school. We discuss a few more accounts the agency is targeting that may be a good fit for Texas Mutual. I make a few notes in my notebook and tell the producer I will be on the lookout for them when they hit my desk. I shake a few more hands as I’m walking out and head home.

4:30 p.m. – 4:45 p.m. I make the short(er) drive home.

As Scott describes his “typical Tuesday,” I notice he is clearly well-versed in analysis, teamwork, negotiating, customer service and relationship building. And football, lots of football.

Join me next time, when I go “On the Road” with Austin regional office senior underwriter Nathan Rudolph and update progress on our underwriting class.

This Week in Comp, April 14 – 18

By David Wylie, Editorial Coordinator

By David Wylie, Editorial Coordinator

This Week in Comp provides an overview of workers’ compensation news from across the country.

Safety

Trains and cars: A true underdog story
The average train weighs 12 million pounds. Even in Texas, where everything’s bigger, the weight ratio of train to car is about 4,000-to-1. When the two collide, the result is similar to a car running over a soda can. Texas Mutual’s John Calvert offers these tips for staying on the safe side of the tracks…MORE

DOT launches distracted driving campaign
The Department of Transportation has launched a campaign to educate drivers about the hazards of texting behind the wheel. Free resources are available at distraction.gov…MORE

Industry pushing back against fertilizer plant safety requirements
The state fire marshal wants 46 facilities that store ammonium nitrate in Texas to make safety improvements following the deadly West fertilizer plant explosion last year. Improvements include installing sprinklers or retrofitting buildings to mitigate the potential for explosions…MORE

Return-to-work

Resume-writing as a return-to-work tool?
Bob Wilson of WorkersCompensation.com was skeptical when an insurance professional recently suggested resume-writing as a return-to-work tool. Bob was wrong, and he explains why in this installment of “From Bob’s Cluttered Desk”…MORE

Opioid epidemic

Maine leads push to limit use of painkillers
Officials of MaineCare, the state’s version of Medicaid, credit new rules for a 17 percent drop in how many patients took opioid painkillers in 2013, compared with 2012…MORE

Industry news

25 key slides on workers’ comp’s future
Workers aged 65 and over miss up to three times more days from work due to injury or illness than their younger counterparts. This short presentation by Insurance Thought Leadership highlights 25 other workers’ comp trends…MORE

Medical costs

Cost increases drive higher drug trend for workers’ comp
Significant increases in cost per prescription drove drug trend for workers’ compensation payers higher in 2013, according to research recently released by Express Scripts. Compounded medications used for injured workers saw the most significant increase, with per-user-per-year costs rising 126 percent from 2012…MORE 

Fraud

New York cop on workers’ comp gets buffalo wings clipped
The claimant admitted that his tax-free benefits gave him an incentive to feign injury and sit at home. What he didn’t know was that he was speaking with two FBI agents…MORE

Legislative issues

Insurance industry welcomes terrorism bill but not co-pay hike
The Senate has introduced a bill that extends the Terrorism Risk Insurance Act (TRIA) for seven years. Insurance industry lobbying groups expressed concern, however, that some provisions in the bill could boost insurer costs and shrink the market. If Congress does not pass a reauthorization bill by Dec. 31, 2014, TRIA will expire…MORE

About the author
David Wylie is the editorial coordinator at Texas Mutual Insurance Company. He works closely with Texas Mutual’s safety professionals to teach employers and their employees how to prevent workplace accidents and their associated costs. David holds the OSHA 10-hour general safety certification and a degree in journalism from Southwest Texas State University.

Links to and from this blog do not reflect any affiliation between Texas Mutual Insurance Company and third parties, and are not an endorsement by Texas Mutual Insurance Company of the linked sites (or their owners or operators) or of any content located there. Texas Mutual Insurance Company does not vouch for the availability or accuracy of any information contained on linked sites. Read more of this post

Trains and Cars: A True Underdog Story

John Calvert

By John Calvert,
Senior loss prevention specialist

Everyone loves an underdog. Who can resist the diminutive hero who overcomes impossible odds and emerges victorious against the big, powerful villain?

Unfortunately, when cars and trains square off, the underdog never wins, and the consequences are often fatal.

Since 2010, there have been nearly 350 accidents at railroad crossings. Approximately 30 percent resulted in fatalities.

The average train weighs 12 million pounds. Even in Texas, where everything’s bigger, the weight ratio of train to car is about 4,000-to-1. When the two collide, the result is similar to a car running over a soda can.

Here are some tips you can follow to stay on the safe side of the tracks when driving on personal or company business.

Consider the stats:

  • A train travelling 41 miles per hour covers 660 feet in 11 seconds.
  • Most train/automobile collisions happen when trains are travelling less than 35 mph.
  • A train travelling 55 mph needs a mile, or the length of 18 football fields, to stop.
  • The driver in a train/automobile collision is 40 times more likely to die than in a collision with another automobile.

 Forget what you think you know:

  • Freight trains don’t run on schedules, and passenger trains often change schedules.
  • Trains can move in either direction at any time.
  • Because trains are large, they may look like they are travelling slower than they actually are. They may also appear to be farther away than they actually are. The point: Don’t try to race trains across the tracks.
  • Always assume a train track is active, even if you see weeds growing or it looks unused.
  • Trains are quieter than they used to be. Don’t rely on your ears to tell you whether it’s safe to cross the tracks.
  • Trains always have the right of way, even over emergency vehicles.
  • Trains cannot stop quickly enough to avoid a collision.

Practice safe behaviors:

  • Avoid distractions. You should always avoid distractions behind the wheel, especially near train tracks. Don’t use your cell phone, listen to loud music, reach for things in the back seat or do anything else that might prevent you from observing an oncoming train.
  • Leave plenty of room. A train can extend three feet or more beyond the steel rail, putting the safety zone well beyond the three-foot mark.
  • If the gates are down, stop.More than half of all motor vehicle-train collisions occur at crossings equipped with automatic signals. Some drivers go around the gates or through the flashing red lights because they think they can beat the train. Others assume a stopped train activated the signals, or the signals are malfunctioning.
  • Don’t pass the car in front of you. If you’re within 100 feet of a railroad crossing, do not pass another vehicle.
  • Don’t shift on the tracks.Many crossings are on surfaces higher than the roadway. Shifting gears with a manual transmission may cause the vehicle to stall on the tracks.
  • Take your time. Don’t try to cross immediately after the train passes. Another train might be coming, especially on crossings that have multiple tracks.

Prepare for the worst-case scenario:

  • If the gates close while you are on the track, keep driving, even if you have to break the gates.
  • If your car stalls on the tracks, get yourself and your passengers out of the vehicle and to a safe place.
  • Move toward the approaching train to reduce your risk of being hit by flying debris.
  • Call 9-1-1 and report the stalled vehicle as soon as safely possible.

More resources:

Texas Highway-Rail Grade Crossing Safety Action Plan

Indiana Department of Transportation Railroad Crossing Safety Tips

Texas Department of Insurance Railroad Crossing Safety Fact Sheet

U.S. Department of Transportation Federal Highway Administration

About the author

John Calvert has over 40 yearsexperience delivering insurance-related safety services to a range of industries. During the past 20 years, he has primarily focused on the oil and gas industry. John is passionate about helping employers identify and correct hazards and behaviors that result in workplace accidents. His field work has given him first-hand knowledge of industry operations, including exploration/production, well services, transportation and related product fabrication. John is a member of the American Society of Safety Engineers, STEPS network and the oil and gas roundtable.

This Week in Comp, April 7 – 11

By David Wylie, Editorial Coordinator

By David Wylie, Editorial Coordinator

This Week in Comp provides an overview of workers’ compensation news from across the country.

Safety

CDC study highlights safety and health issues for working women
Levels of stress-related illness are nearly twice as high for women compared to men, according to a report issued by the Centers for Disease Control and Prevention. The NIOSH Science Blog reviews the most common health and safety risks women face on the job…MORE

1 in 10 small businesses report workers under influence of alcohol, drugs
Small-business owners reported that alcohol, marijuana and prescription painkillers were the most common substances employees used, according to a study by Employers Holdings Inc…MORE

NIOSH follows workers as they age
Older workers tend to be experienced and productive. But chronic conditions can make them more susceptible to workplace injuries. NIOSH recently rolled out a Web page promoting healthy aging among America’s workforce…MORE

Wearable technologies: the next frontier in workplace safety
A North Carolina firefighter has developed an app that that displays incoming emergency dispatches, where incidents are, nearest fire hydrants, and even building plans. His work foreshadows a probable explosion in wearable technology solutions for the safety industry…MORE

OOIDA speaks out against electronic logging device proposal
The Owner-Operator Independent Drivers Association is encouraging truckers to comment on – and address safety issues related to – a recent proposal that would require truck and bus drivers to use electronic logging devices to track their compliance with hours-of-service regulations…MORE

New website helps workers ‘choose hand safety’
The Choose Hand Safety website features information on hand tools and gloves, types of injuries, preventive measures, and training. Resources include toolbox talks, handouts and ergonomics videos…MORE

The illusion of being invulnerable
No matter how many safety training courses emphasis how dangerous it may be to work with electricity, chemicals or cargo unless proper safety protocols are followed, there is always a percentage of employees who believe they aren’t vulnerable to such risks — until it’s too late…MORE

Opioid epidemic DWC commissioner testifies closed formulary helping reduce opioid use, cost
Opioid prescriptions are down 10 percent since Texas implemented its pharmacy closed formulary, according to DWC Commissioner Rob Bordelon. Bordelon testified this week before the Texas House Committee on Public Health that Texas’ closed formulary has also contributed to a 74 percent reduction in drugs with “N” status and an 82 percent drop in costs associated with those drugs…MORE

Washington man gets more than 2 years in jail for defrauding hospital to get painkillers
A Washington State man is accused of making 51 visits to more than two dozen emergency rooms and urgent-care clinics to get prescriptions for Vicodin, Percocet and other painkillers…MORE

Claim management UR Nation, Pt 2: A Tale of Two States Trying to Control High Medical Costs
Lisa Hannusch offers three keys to successful utilization review based on California’s journey…MORE

Legal

Oklahoma’s workers’ comp administrative redesign takes effect
The transition of Oklahoma’s workers’ compensation system from a court-based system to an administrative one became effective Feb. 1, 2014, a change that proponents believe will lower costs and help make the state more competitive in attracting businesses…MORE

Victoria man sues construction companies after malaria outbreak
A Victoria man is suing two construction companies after he said he contracted malaria while working for them in Africa about a year ago. One company carries workers’ compensation insurance. Under Texas law, employees cannot sue their employers over workplace injuries in most cases…MORE

About the author
David Wylie is the editorial coordinator at Texas Mutual Insurance Company. He works closely with Texas Mutual’s safety professionals to teach employers and their employees how to prevent workplace accidents and their associated costs. David holds the OSHA 10-hour general safety certification and a degree in journalism from Southwest Texas State University.

Links to and from this blog do not reflect any affiliation between Texas Mutual Insurance Company and third parties, and are not an endorsement by Texas Mutual Insurance Company of the linked sites (or their owners or operators) or of any content located there. Texas Mutual Insurance Company does not vouch for the availability or accuracy of any information contained on linked sites. Read more of this post

Before You Text Behind the Wheel, Watch this Short Video

Texas Mutual’s workers’ comp experts do their best to share their expertise with you as economically as possible. We know you’re busy, so we keep our posts short and to the point.

Sometimes, a third party reminds us that words aren’t always the best way to make a lasting impression.

This short video by the National Highway Traffic Safety Administration demonstrates, in no uncertain terms, the potentially fatal consequences of texting while driving.

The next time you’re tempted to glance at that cellphone screen, if only for split second, remember this 30-second video. It might save your life.

Mr. Aggressive v. Mr. Assertive: A Classic RTW Bout

By Bob Cogburn, Vocational Rehabilitation Specialist

By Bob Cogburn,
Vocational Rehabilitation Specialist

I’ve been in the vocational rehab world a long time. In my experience, employers approach return-to-work (RTW) one of two ways: aggressively and assertively. I’d love to see these two characters square off in a boxing match.

Tale of the Tape

Mr. Aggressive is the reigning champion. He’s big, strong and tough. He approaches every workers’ comp claim as a problem case, complete with an injured worker who consistently exaggerates his or her condition. Mr. Aggressive’s philosophy is, “Let’s do it to them before they do it to us.” Not surprisingly, his relationships with injured workers are typically adversarial.

In the other corner is the challenger, Mr. Assertive. He combines thoughtful planning and specific, consistent actions from the beginning of the claim to promote return-to-work. Mr. Assertive knows he does not have absolute control over the RTW process, and he’s okay with that. He trusts he can influence the outcome of an injury for everyone’s benefit.

And there’s the bell!

Mr. Aggressive is a bruiser in the mold of Rocky Balboa. He knows disability is habit-forming. The longer someone remains off work, the less likely they are to return ever return. Mr. Aggressive comes out swinging, delivering a series of blows that sap Mr. Assertive’s RTW resolve. In spite of its high billing, this match looks destined for an untimely end.

But wait! Mr. Assertive found an opening. Masterfully employing a proactive claim management approach, he’s collaborating with the insurance carrier’s vocational case manager and the injured worker’s doctor. He’s got his eye on identifying a return-to-work opportunity early in the claim.

With Mr. Aggressive on his heels, Mr. Assertive bears down. He’s already got a work release from the doc. Now, he’s jabbing away with a Bona Fide Offer of Employment.

Strong support from the corner

Meanwhile, Mr. Aggressive is playing catch-up, but to no avail. He braced himself for a knock-down, drag-out fight before the bell ever sounded. Now he’s physically and emotionally spent. It’s RTW crunch time, and Mr. Aggressive has no gas in the tank.

Mr. Assertive gets set to finish the battle. He makes sure everyone in his corner – doctors, safety managers, claim administrators, co-workers – understands their role in bringing injured workers back to the team. With an eye toward future matches, he’s even hired a safety manager and claim administrator.

And that is all Mr. Aggressive can handle. He drops to the canvass. The only sound louder than the thump he makes is the chorus of cheers from injured workers who have gone their share of rounds with him.

Meet your new champion!

Mr. Assertive is clearly the “good guy” in this epic battle. Management loves him because he promotes productivity by keeping experienced workers on the job. Employees love him because he works for their best interests. And vocational rehab specialists like me love him because he makes our job a heck of a lot easier.

Mr. Aggressive never wins when it comes to RTW. The process cannot be adversarial. Injured workers, employers, insurance carriers and doctors have to work together to do what is best for all parties: getting the injured worker well and back to productive employment.

This short video explains how employers can expedited the return-to-work process.

About the author

Bob Cogburn has nearly 25 years’ experience in vocational case management. Since 1997, he has been helping injured workers covered by a Texas Mutual policy rehabilitate and return to productive employment. Prior to joining Texas Mutual, Bob served as a vocational rehabilitation counselor for the Department of Assistive Rehabilitation Services. He also spent time as a job placement counselor for Goodwill Industries and El Centro College. At El Centro, he managed a job club specializing in placing students with disabilities back into the workplace. Bob holds a bachelor’s in rehabilitation science from the University of Texas Health Science Center and a master’s in counseling from Amberton University.

This Week in Comp, March 31 – April 4

By David Wylie, Editorial Coordinator

By David Wylie, Editorial Coordinator

This Week in Comp provides an overview of workers’ compensation news from across the country.

Safety

NSC releases latest injury and fatality statistics and trends
Poisonings, including those from unintentional opioid prescription painkiller overdoses, are the leading cause of death in 18 states and Washington, D.C., according to the National Safety Council’s 2014 edition of Injury Facts…MORE

When it comes to workplace safety, Alberta thinks it has the ticket
Workers’ compensation is a no-fault insurance. Still, Bob Wilson thinks Alberta, Canada may be onto something with its latest workplace safety initiative. Our neighbors to the north are set to authorize Occupational Health and Safety Peace Officers to issue citations for safety violations…MORE

OSHA announces final rule revising electric power line work standard
In the name of workplace safety, OSHA has revised its 40-year-old construction standard for electric power line work. OSHA estimates the new standard will save nearly 20 lives and prevent 118 serious injuries annually…MORE

Companies say workplace safety must be proactive
More than 9 in 10 company managers and owners say that managing health and safety at work is part of their corporate strategy, according to a new poll performed by DNV Group. Maintenance premises is the top tactic for 48 percent of survey respondents, while 46 percent focus on emergency preparedness…MORE

People come in all shapes and sizes. Workstation should, too
We buy clothes, shoes, cars and beds to accommodate our unique bodies. Unfortunately, the place we spend the majority of our waking hours – our workplace – too often doesn’t fit our unique needs. The result can be injuries to our muscles, tendons, ligaments, joints, cartilage and spinal discs…MORE

Opioid epidemic

FDA approves opioid overdose antidote as comp industry prepares for Zohydro
In a move aimed at stemming the tide of deaths caused by the nation’s prescription drug epidemic, the Food and Drug Administration on Thursday approved a new device that would allow family members or caregivers to administer emergency medication to combat an overdose.MORE

Fraud

40 red flags for fraud
Have an employee who gets injured before or after vacation? Does he have a part-time job that requires physical labor? These are two potential signs of  claimant fraud. Get 38 more in this blog post…MORE

Textual despondency

Text Neck – This condition reportedly has been a “world wide health concern” since around 2011 when conditions associated with excessive cell phone usage for texting and other mobile communications activities other than a phone call were starting to be identified. David DePaolo wonders how long it will be before text neck becomes a compensable injury…MORE

In this 1:30 video, a Cleveland Clinic doctor demonstrates the causes of Text Neck.

Legislative/Legal

California coalition urges legislature to call for TRIA extension
A coalition of tourism entities, commercial property owners and insurers are calling on state legislators to support a resolution urging Congress to extend the Terrorism Risk Insurance Act. Without Congressional action, TRIA will expire on December 31, 2014.

About the author
David Wylie is the editorial coordinator at Texas Mutual Insurance Company. He works closely with Texas Mutual’s safety professionals to teach employers and their employees how to prevent workplace accidents and their associated costs. David holds the OSHA 10-hour general safety certification and a degree in journalism from Southwest Texas State University.

Links to and from this blog do not reflect any affiliation between Texas Mutual Insurance Company and third parties, and are not an endorsement by Texas Mutual Insurance Company of the linked sites (or their owners or operators) or of any content located there. Texas Mutual Insurance Company does not vouch for the availability or accuracy of any information contained on linked sites. Read more of this post